NPS indexPromoters − Detractors
- Promoters9–10
- Neutrals7–8
- Detractors0–6
Q3 2026Q2 2026
PrivatBank
+11▲2
N = 10,249
Monobank
+32▲4
N = 5,776
PUMB
+4▲2
N = 2,639
Oschadbank
-4▼3
N = 3,369

A-Bank
0▲6
N = 1,527
sampleBands, aspects and volumes are modelled for this prototype. Bank names, channels and the aspect vocabulary are the platform’s own.
What promoters praise
Promoter levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank41%39%
Monobank53%50%
PUMB37%35%
Oschadbank32%34%
A-Bank35%31%
Digital Banking:
Ease of Use
Ease of Use
27%
46%
18%
19%
Branch:
Staff Assistance
Staff Assistance
33%
38%
35%
Support:
Assistance
Assistance
41%
26%
36%
Card:
Delivery and Pickup
Delivery and Pickup
19%
22%
15%
24%
Cashback:
Rewards and Offers
Rewards and Offers
34%
31%
Support:
Resolution
Resolution
17%
28%
What detractors attack
Detractor levelQ3 2026 / Q2 2026Lane 0–50%
PrivatBank30%30%
Monobank21%22%
PUMB33%33%
Oschadbank36%35%
A-Bank35%37%
Account:
Blocking and Access Restriction
Blocking and Access Restriction
38%
44%
22%
Support:
Responsiveness
Responsiveness
26%
22%
24%
27%
Branch:
Queues and Wait Time
Queues and Wait Time
14%
31%
42%
Payment:
Processing and Speed
Processing and Speed
21%
25%
14%
11%
Card:
Blocking and Unblocking
Blocking and Unblocking
20%
33%
Digital Banking:
Usability and Interface
Usability and Interface
13%
29%